Ticket to Work Beneficiary Satisfaction Survey

Welcome to the Social Security Ticket to Work Beneficiary Satisfaction Survey.

If you are unable to complete this survey by yourself, you can ask another person for help. The person you ask to help you fill out the survey needs to be able to answer questions about your experience with the Ticket Program, ENs, and your work history.
Questions or concerns? Call the Social Security Ticket to Work Beneficiary Satisfaction Survey Help Center at (1-855-205-3782). If you are deaf, hard of hearing, or have a speech disability, use 7-1-1 to access Text Telephone (TTY) Telecommunications Access Services.

Completion Guide

  1. 1

    1

    PIN
    Log in using the unique PIN which was included in your postal letter.

  2. 2

    2

    Select an Answer
    Answer the questions to the best of your ability. There are no right or wrong answers.

  3. 3

    3

    Next/Previous
    Use the next or previous button to go between questions.

  4. 4

    4

    Submit
    When you have completed this online form, select “Submit Survey”.


FAQs

  • You were randomly chosen from everyone who receives Social Security disability benefits (SSDI/SSI) and is between the ages of 18 through 64. This means you’re eligible for Social Security’s Ticket to Work (Ticket) Program.

  • The survey asks about your awareness of the Ticket Program, your experience receiving services from an Employment Network (EN) and your work experience.
  • Your responses will contribute to the most accurate, up-to-date information about awareness and participation in the Ticket to Work Program.
  • To make sure the results of the survey represent everyone eligible for the Ticket Program, it is very important to hear from everyone who received the survey invitation.

  • Social Security’s Ticket to Work Program supports career development for people ages 18 through 64 who receive Social Security disability benefits (SSDI/SSI) and want to work.
  • To learn more about the Ticket Program, visit choosework.ssa.gov or call the Ticket to Work Help Line at 1-866-968-7842 or 1-866-833-2967 (TTY), Monday through Friday, 8 a.m. to 8 p.m. ET.

  • Yes! Your answer will help us learn more about people who have not heard of the program or who have chosen not to use an EN.

  • No, the survey will NOT affect your SSA benefits. Your SSA benefits will not change because of your answers, nor whether you complete the survey.
  • Your participation is voluntary.

  • Complete the survey online by going to the following secure website: https://ttwsurvey.org/
  • Once at the website, enter the personal identification number (PIN) listed in your invitation letter to begin the survey.
  • If you do not want to complete the survey online or do not have a computer, smartphone, or tablet, you can still participate. Call 1-855-205-3782 (toll-free) to set up a time to complete the survey over the phone.

  • Social Security is conducting the survey. Social Security oversees the Ticket to Work Program.
  • Westat, Inc., a survey research firm, is under contract to collect data for the survey.

Social Security and Westat will:
  • Protect your identity to the fullest extent allowed under the law.
  • Secure your personal information in a protected electronic file.
  • Combine your answers with answers from other beneficiaries in the study and secure them in a protected electronic file.
  • Identify your answers by a number only.

Social Security and Westat will not:
  • Connect your answers to your name.
  • Put your personal information in any report about this survey.

  • If you have additional questions about the survey, you can call the Beneficiary Satisfaction Survey Help Center toll-free at 1-855-205-3782.
  • If you have questions about Ticket to Work, please visit choosework.ssa.gov or call the Ticket to Work Help Line at 1-866-968-7842 or 1-866-833-2967 (TTY), Monday through Friday, 8 a.m. to 8 p.m. ET.

Mental Health Resources

We appreciate your willingness to be a part of this study and want you to know that we recognize the important contribution you have made. If you are interested in following up on some of the issues that you have been asked about in the study with someone who is professionally trained to deal with these kinds of issues, below are some toll-free numbers of resources that you can use now or in the future if you want to speak further with someone.
  • You can reach the National Domestic Violence Hotline at 1-800-799-SAFE (7233).
  • You can reach the National Sexual Assault Hotline at 1-800-656-HOPE (4673).
  • You can reach the Victim Connect at 1-855-484-2846.
  • You can reach the National Suicide Prevention Lifeline at 1-800-273-TALK (8255).

Survey Support

If you have any questions related to this study or need technical assistance, please contact a study representative weekdays between 9:00 a.m. and 8:00 p.m. (EST) phone toll-free at 1-855-205-3782.

If you prefer to respond by phone please call 1-855-205-3782 between 9:00 a.m. and 8:00 p.m. (EST).

If you are an assistive technology user and experience problems accessing this site, or need an alternative version, please contact the survey help desk at 1-855-205-3782.


Paperwork Reduction Act and Privacy Statement

This information is being collected in accordance with section 3507 of the Paperwork Reduction Act of 1995. Accordingly, we may not conduct or sponsor, and you are not required to respond to, a collection of information unless it displays a valid OMB number. We anticipate that the time expended to complete this survey will average 15 minutes. This includes the time needed to follow instructions, gather the necessary facts, and respond to the questions. This information is being collected to help SSA measure satisfaction with ENs, ensure effective provision of services by ENs, provide data to prospective service recipients as they select ENs, and assess reasons why beneficiaries might choose not to participate in program. Any information you provide will be kept private to the extent provided by law. Participation in this survey is voluntary, and failure to respond will not have any impact on your entitlement to benefits.

OMB CONTROL NUMBER: 0960-0526
EXPIRATION DATE: 04/30/2025